(FAQ SECTION) REFUNDS, RETURNS, EXCHANGES & CANCELLATIONS
- If you would like to cancel your order for a full refund, you must do so within the first 3 days of placing your order. If your order has already been processed for shipment, we cannot cancel your order.
30 Day Satisfaction Guarantee Policy:
To receive a refund/replacement you MUST return your order. You may request a refund/replacement within the first 30 days of delivery if you are NOT 100% satisfied with your order.
- Please contact us at firstname.lastname@example.org as soon as possible. Your email should include the order #, tracking #, and a subject line specifying that you are not satisfied with your order and you would like to return your order for a refund or a replacement (if stock is available).
- We reserve the right to refund your order, minus the return shipping cost and a 15% restocking fee.
- Once your refund request has been approved, we will send you a return label to send the item(s) back to us. We must receive the item(s) within 15 days of sending you the prepaid return label in order for us to process refund. Any packages returned after this time period will be refused, and the refund cancelled.
5 Day Faulty Product Policy:
To receive a refund/replacement you MUST return your order. You may request a refund/exchange within the first 5 days of delivery if you have received a damaged, faulty, defective or incorrect product.
- Please contact us at email@example.com as soon as possible. We are more than happy to assist you in sorting out any issues. Your email must include the order and tracking number, photo(s) of the product (evidence), and a subject line specifying you have received a defective product and that you would like to either return your product for a full refund or a sent a replacement (if stock is available).
- Once your refund/replacement request has been approved, we will send you a prepaid return label to send the item(s) back to us. We must receive the item(s) back within 15 days of receiving your prepaid return label in order to process your exchange or refund. Any packages returned after this time period will be refused and the refund/replacement will be cancelled.
- We reserve the right to cancel and refuse any refunds/replacement if we believe customer tampering or customer dishonesty is evident.
When Do We Not Accept Refunds/Replacements/Exchanges?
- Failing to read website policies
- Failing to read the size/description of products
- Providing an incorrect shipping address
Delayed, Lost, Missing or Returned Packages:
- If you have any issues with delivery, please contact your local postal service with your provided tracking number.
- We are not responsible for your package once it is in the care of the shipping carrier, therefore we can not be held responsible if your package is delayed.
- If the tracking information updates or shows that it was delivered, we are not responsible if the package is delayed, stolen, missing or delivered to the incorrect address.
- If your package is not delivered and is returned to us by the postal carrier, we will send a courtesy email offering to re-ship your package, however, you must pay the shipping costs. If you wish to cancel your returned original order, we reserve the right to refund your order, minus the original shipping cost and a 15% restocking fee.
- We do not offer refunds/exchanges because your order was delayed.
Your feedback is essential to us! To ensure that your concerns are addressed, please leave us a detailed email as to why you would like to return your order for a refund/exchange. This helps us prevent these things from happening in the future!
By purchasing from our website, you agree to all terms, conditions and website policies.