(FAQ SECTION) PROCESSING & SHIPPING

  • What is your shipping policy?
    • You can read our full shipping policy here.

 

  • How much does shipping cost?
    • Absolutely nothing. Shipping is always FREE!

 

  • Can I track my order??
    • YES! We now offer tracking information on our packages. You can track your order here.

 

  • Why didn't my shipment come in one package?
    • We ship your orders from various warehouses around the USA. Some of our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next, so don't panic if you don't receive all your items at once… they are on the way. 

 

  • Do you ship internationally?
    • Currently only ship to the USA. We no longer offer international shipping.

 

  • How long does order processing and shipping usually take?
    • For estimated order processing and shipping times, please refer to the "PROCESSING & SHIPPING" tab located on the product page.

 

  • Why is my order taking longer to process/deliver than estimated?
    • Handmade products may take longer to process and ship!
    • In some cases such as inclement weatherholiday seasons, or if we happen to be experiencing a high volume of orders, shipments and delivery times can be delayed.

 

We appreciate your patience! If you feel there is a significant delay in the processing or delivery of your order, please contact our support team at support@nyahippie.com.

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