(FAQ SECTION) REFUNDS, RETURNS, EXCHANGES & CANCELLATIONS

Thank you for visiting and shopping with us at NYA Hippie, we appreciate your business and want to make sure you are completely satisfied with your purchase! However, mistakes do happen and we sincerely apologize if you are not 100% satisfied with your order. We work hard to ensure that our products are high-quality and appealing to each one of our customers.
 
The information provided below are the terms and conditions that constitute our Refund, Return, Exchange Policies and Order Cancellation Policy:
 
 

3 Day Order Cancellation Policy:

  • If you would like to cancel your order for a full refund, you must do so within the first 3 days of placing your order. If your order has already been processed for shipment, we cannot cancel your order.

 

 

15 Day Refund/Exchange Policy:

To receive a refund/exchange you MUST return your order. You may request a refund/exchange within the first 15 days of delivery...

  • If you have received a damaged, faulty, defective or incorrect product:
    • Please contact us at support@nyahippie.com as soon as possible. We are more than happy to assist you in sorting out any issues. Your email must include the order and tracking number, photo(s) of the product (evidence), and a subject line specifying you have received a defective product and that you would like to either return your product for a full refund or exchange it.
    • Once your refund/exchange request has been approved, we will send you a prepaid return label to send the item(s) back to us. We must receive the item(s) back within 15 days of receiving your prepaid return label in order to process your exchange or refund. Any packages returned after this time period will be refused and the refund/exchange will be cancelled.
    • We reserve the right to cancel and refuse any refunds/exchanges if we believe customer tampering or customer dishonesty is evident.
  • If you are NOT 100% satisfied with your order.
    • Please contact us at support@nyahippie.com as soon as possible. We are more than happy to assist you in sorting out any issues. Your email must include the order and tracking number, photo(s) of the product (evidence), and a subject line specifying that you are not satisfied with your order and you would like to return your order for a refund. Exchanges are not available for these types of returns.
    • We reserve the right to refund your order, minus the return shipping cost and a 15% restocking fee.
    • Once your refund request has been approved, we will send you a return label to send the item(s) back to us. We must receive the item(s) within 15 days of sending you the prepaid return label in order for us to process refund. Any packages returned after this time period will be refused, and the refund cancelled.

 

When Do We Not Accept Refunds/Exchanges?

  • Customer Error:
    • Failing to read website policies
    • Failing to read the size/description of products
    • Providing an incorrect shipping address
  • Delayed, Lost, Missing or Returned Packages:
    • If you have any issues with delivery, please contact your local postal service with your provided tracking number.
    • We are not responsible for your package once it is in the care of the shipping carrier, therefore we can not be held responsible if your package is delayed.
    • If the tracking information updates or shows that it was delivered, we are not responsible if the package is delayed, stolen, missing or delivered to the incorrect address.
    • If your package is not delivered and is returned to us by the postal carrier, we will send a courtesy email offering to re-ship your package, however, you must pay the shipping costs. If you wish to cancel your returned original order, we reserve the right to refund your order, minus the original shipping cost and a 15% restocking fee.
    • We do not offer refunds/exchanges because your order was delayed.

 

Your feedback is essential to us! To ensure that your concerns are addressed, please leave us a detailed email as to why you would like to return your order for a refund/exchange. This helps us prevent these things from happening in the future!

 

By purchasing from our website, you agree to all terms, conditions and website policies.

Pre-loader