COVID-19 Updates for NYA Hippie customers

 

During this health crisis we are currently facing, we would like to take this opportunity to let you know that we are taking every precaution to ensure that our products are safe and virus free for our awesome customers!

This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often!

We would like to also take this time to encourage you to read our Shipping Policy and Refund Policy. You can also check out our FAQ too for more answers to your questions!

 

 

 

 

If Your Order Was Placed BEFORE 4/20/2020

Processing & Shipping Times

COVID-19 has severely impacted delivery times and tracking information on orders sent for shipment BEFORE 4/20/2020. This is either because flights from shipping carriers are still grounded (by law) or your package is held up in customs. This is not allowing us to give accurate estimated delivery dates nor provide many updates.

YOUR ORDER IS NOT LOST!

Though processing and shipping times varied from product to product, we have listed the average estimated times below:

United States

  • Estimated Processing Times: 10-15 business days
  • Estimated Shipping Times: 15-20 business days

International

  • Estimated Processing Times: 10-15 business days
  • Estimated Shipping Times: 20-30 business days

 

We have noticed orders being delayed for 5-10 business days, 20-30 business days, and some orders haven't been delayed at all before being shipped by the shipping carrier.

We know this is frustrating and we appreciate your patience. We are starting to work with different warehouses that will provide faster shipping times as well as more reliable tracking information. With that being said, if you are still waiting on a package to arrive, please do not worry! Your package is on its way and you will still receive your order!

If you feel that your order has been significantly delayed from the estimated shipping times displayed on the product page, feel free to contact us at support@nyahippie.com and we will be more than happy to help!

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