(FAQ SECTION) REFUNDS, RETURNS, EXCHANGES & CANCELLATIONS
- If you would like to cancel your order for a full refund, you must do so within the first 3 days of placing your order. If your order has already been processed for shipment, the order cannot be canceled.
30 Day Refund Policy:
You may request a refund within the first 30 days of delivery.
Please contact us at firstname.lastname@example.org as soon as possible. Your email should include the order #, tracking #, the issue with your order/product and a subject line specifying that you would like to return your order for a refund. You may be asked to provide photos.
- To receive a refund you MUST return your original order.
- We reserve the right to refund your order, minus the return shipping cost.
- If your refund request via email has been approved, we will send you a return label to send the item(s) back to us. We must receive the item(s) within 15 days of sending you the prepaid return label in order for us to process refund. Any packages returned after this time period will be refused, and the refund cancelled.
14 Day Replacement Policy:
If your product is broken/faulty you may request a replacement within the first 14 days of delivery.
Please contact us at email@example.com as soon as possible. Your email should include the order #, tracking #, the issue with your order/product and a subject line specifying that you would like to return your order for a replacement. You may be asked to provide photos.
- If your replacement request via email has been approved, we will create a new $0.00 order with the information you provided at checkout on your last order. Please note shipping charges apply.
When Do We Not Accept Refund/Replacement Requests?
- We do not accept refund/replacement requests for custom handstamped pieces.
- We do not accept refund/replacement requests for enamel loss.
- We reserve the right to cancel and refuse any refunds/replacement if we believe customer tampering or customer dishonesty is evident.
- Failing to read website policies.
- Failing to read the size/description/care instructions of products.
- Providing incorrect information such as a shipping address.
Delayed, Lost, Missing or Returned Packages:
- If you have any issues with delivery, please contact your local postal service with your provided tracking number.
- We are not responsible for your package once it is in the care of the shipping carrier, therefore we can not be held responsible if your package is delayed.
- If the tracking information updates or shows that it was delivered, we are not responsible if the package is delayed, stolen, missing or delivered to the incorrect address.
- If your package is not delivered and is returned to us by the postal carrier, we will send a courtesy email offering to re-ship your package, however, you must pay the shipping costs to reship your order. If you wish to cancel your returned original order, we reserve the right to refund your order, minus the original shipping cost and a 15% restocking fee.
- We do not offer refunds/exchanges because your order was delayed.
Your feedback is essential! To ensure that your concerns are addressed, please leave us a detailed email as to why you would like to return your order for a refund/exchange. This helps us prevent these things from happening in the future!
By purchasing from our website, you agree to all terms, conditions and website policies.